Service Delivery Team Leader
- Lead regional finance and administration teams
- Based in Ohakea or Waiouru with regional travel
- Drive customer service and operational excellence
For over 30 years, PAE has partnered with the New Zealand Defence Force, delivering facilities and asset management services that keep critical environments working and moving.
As a proudly iwi-owned organisation, we recognise our role as kaitiaki, guardians of the environments and communities we support, and we are committed to building strong, respectful partnerships grounded in manaakitanga.
We're looking for a Service Delivery Team Leader to lead our regional administration and finance support teams based across Ohakea and Waiouru.
Based in either Ohakea or Waiouru, this is a regional leadership role with responsibility for leading our Site Administrators, Support Centre Coordinators and Finance Administration teams across both locations. You'll work closely with operational leaders to ensure customer requests, workflow, financial administration and operational support functions are delivered efficiently and to a consistently high standard.
This role also provides oversight of our after-hours support service based in Waiouru, helping ensure our customers continue to receive responsive support outside normal business hours.
If you're an experienced leader who enjoys developing people, improving processes and delivering exceptional customer service, we'd love to hear from you.
About the role
Reporting to the Support Centre Manager, you'll lead the day-to-day delivery of workflow coordination, customer support, finance administration and operational support services across the Central region.
Working closely with Site Managers and operational teams, you'll ensure work requests are managed effectively, administrative processes support frontline operations and customer expectations are consistently met.
As a regional leader, you'll regularly travel between Ohakea and Waiouru to support your teams, build capability and maintain strong working relationships across both sites.
What you'll be responsible for
- Leading and developing Site Administration, Support Centre and Finance Administration teams across Ohakea and Waiouru
- Coordinating workflow, customer requests and operational support activities
- Monitoring workloads, priorities and service levels across the region
- Overseeing finance administration, purchase orders and invoicing support
- Providing oversight of the after-hours support service based in Waiouru
- Supporting customer service excellence and operational responsiveness
- Coaching team members and building capability
- Monitoring reporting, records management and document control
- Driving continuous improvement across workflow and administrative processes
- Building strong relationships with operational leaders and customers
What we're looking for
- Proven experience leading administration, finance, customer service or operational support teams
- Strong organisational skills and the ability to manage competing priorities
- Experience coordinating workflows or service delivery functions
- A passion for developing people and creating high-performing teams
- Excellent communication and stakeholder management skills
- Experience using workflow or job management systems
- A proactive, solutions-focused approach with a commitment to continuous improvement
- A current Full New Zealand Class 1 Driver Licence and willingness to travel regularly between Ohakea and Waiouru
- Ability to obtain and maintain customer security clearances
Experience within facilities management, operational service delivery or Defence environments will be highly regarded.
Why this role
- Lead regional finance and administration teams across two sites
- Build capability and drive service excellence
- Enjoy variety through regular engagement across Ohakea and Waiouru
- Play a key role supporting frontline operational delivery
- Join a business committed to collaboration, innovation and continuous improvement
To learn more about this opportunity or to request a position description, please contact the People and Culture team at people@pae.co.nz.
Please note that applications must be submitted through SEEK or the PAE Careers Page.
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