Support Centre Administrator - Waiouru
- Be at the centre of customer service and service delivery
- Coordinate workflows across a major Defence contract
- Fast-paced role with variety, problem solving and teamwork
For over 30 years, PAE has partnered with the New Zealand Defence Force, delivering facilities and asset management services that keep critical environments working and moving. It's a relationship we're incredibly proud of because it reflects the trust placed in us to deliver every single day.
As a proudly iwi-owned organisation, we recognise our role as kaitiaki, guardians of the environments and communities we support, and we are committed to building strong, respectful partnerships grounded in manaakitanga.
We're looking for a Support Centre Administrator to join our team at Waiouru Military Camp.
This is a fast-paced and varied role that sits at the centre of service delivery and customer experience. You'll be responsible for ensuring maintenance requests are actioned efficiently while providing a high level of service to customers, operational teams and suppliers.
If you're highly organised, enjoy solving problems, and thrive in an environment where no two days are quite the same, we'd love to hear from you.
About the role
As Support Centre Administrator, you'll play a key role in coordinating maintenance and service requests across one of New Zealand's largest Defence estates.
You'll receive and triage incoming work requests, schedule work, coordinate subcontractors, monitor workflow progress and ensure jobs are completed, recorded and ready for invoicing.
Just as importantly, you'll be a key point of contact for customers, helping manage requests, provide updates and ensure a positive customer experience throughout the lifecycle of each job.
Working closely with operational teams, suppliers and customers, you'll help ensure service delivery runs smoothly and contractual service levels are achieved.
What you'll be responsible for
- Receiving, triaging and managing maintenance and service requests
- Scheduling and coordinating work for PAE teams and subcontractors
- Monitoring workflow progress and ensuring service levels are achieved
- Providing a high level of customer service to site users and stakeholders
- Managing customer enquiries and providing timely updates on job progress
- Maintaining accurate records within our job management and asset management system (MRI)
- Supporting subcontractors with systems, processes and compliance requirements
- Liaising with operational teams, suppliers and customers
- Ensuring documentation is complete and ready for invoicing
- Producing reports and supporting operational administration activities
- Supporting continuous improvement of workflow and scheduling processes
What we're looking for
- Experience in administration, workflow coordination, scheduling or customer service
- Strong organisational skills and the ability to manage competing priorities
- Excellent communication and relationship management skills
- A genuine commitment to customer service and delivering positive customer outcomes
- Confidence working with technology and process management systems
- Strong attention to detail and a commitment to accuracy
- A proactive approach to problem solving
- The ability to think on your feet and adapt to changing priorities
- Experience in facilities management, trades coordination or service delivery environments would be advantageous
Why this role
- Be at the centre of service delivery for a major Defence contract
- Play a key role in delivering a positive customer experience
- Fast-paced role with variety, coordination and problem solving
- Work closely with operational teams, suppliers and customers
- Join a business committed to keeping critical environments working and moving
To learn more about this opportunity or to request a position description, please contact the People and Culture team at people@pae.co.nz.
Please note that we do not accept applications via email. All applications must be submitted through SEEK or the PAE Careers Page.
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